FAQ's

Online Ordering

Where do you currently deliver?

We ship to all states in the continental US. 

What carrier do you use to ship?

We currently use FedEx for our shipments.

Can I track my order?

You sure can. You'll get a confirmation email after you place your order, and an update with tracking information as soon as your order has shipped..

Can I modify or cancel my order?

Once your order has been processed and your credit card has been charged, we are unable to make any changes. So always make sure to double check your shipping address and purchasing information before confirming your purchase!

Can I return my online order?

We want you to love your Harmless Harvest order. If you're not satisfied with your delivery, please contact us at shop@harmlessharvest.com and we will be happy to assist you.

When will my order arrive?

Orders are processed Mondays through Thursdays, and orders placed before 11am Central time will be shipped the day they are received. We are currently experiencing high order volumes and orders may take additional time to process. We will notify you with a tracking number when it has shipped, and packages typically arrive within 48 hours of shipment.

Do I have to be home to receive my delivery?

Nope. We just recommend getting those bottles in the fridge as soon as you can.

My order has arrived - now what?

Get those bottles in your fridge! Your coconut water should be refrigerated asap to ensure quality and taste. Please consume by the date printed on the bottle.

Your shipping box and bottles (with the label removed) are all 100% recyclable – so get them in the right bin. And don’t forget to tag us in your social posts!

Can Harmless Harvest deliver to a PO Box?

We unfortunately cannot delivery to PO Boxes at this time.

My order says it was delivered, but I did not receive it.

Please contact us at shop@harmlessharvest.com immediately. Our team will be more than happy to assist you with this inconvenience. Please note that in order to investigate the issue fully, the tracking information must indicate that the shipment was delivered within the past 14 days. If you follow-up more than 14 days after scheduled delivery, we may be unable to resolve your claim.

How are my items shipped?

As we increase our efforts as a company to reduce waste and limit our carbon footprint, we ship our products out frozen to avoid using excess packaging and ice packs. Sometimes as a result, and especially when it’s colder outside, you’ll receive the product still in a frozen state. Harmless Harvest Coconut Water can be safely thawed in your refrigerator, and it’s the same lightly sweet and refreshing Coconut Water you’re accustomed to when purchasing from your local market. And since your Coconut Water has been kept extra cold, it may not have turned pink yet. Our Coconut Water is clear when bottled, and turns pink over time due to varying levels of antioxidants and interaction with elements, such as light. An extra cool temperature can delay this pinking process.

My bottles arrived frozen.

As we increase our efforts as a company to reduce waste and limit our carbon footprint, we ship our organic Coconut Water out frozen to avoid using excess packaging and ice packs. Sometimes as a result, and especially when it’s colder outside, you’ll receive the product still in a frozen state. Harmless Harvest Coconut Water can be safely thawed in your refrigerator, and it’s the same lightly sweet and refreshing Coconut Water you’re accustomed to when purchasing from your local market. And since your Coconut Water has been kept extra cold, it may not have turned pink yet. Our Coconut Water is clear when bottled, and turns pink over time due to varying levels of antioxidants and interaction with elements, such as light. An extra cool temperature can delay this pinking process. Once thawed, make sure to shake your bottle before consuming for the best experience!

My shipment arrived and the bottles are not cold. Is it still safe to drink?

We've spent years perfecting a unique filtration process to keep our coconut water tasting distinctly crisp and fragrant. This process makes it safe to ship non-refrigerated, but we do recommend refrigerating as soon as you receive your shipment to ensure optimal quality and taste. If your coconut water is left at ambient temperature for more than a few days, the product may start to age more quickly than when refrigerated which will impact the taste, so it’s most important to make sure the product is consumed before the best by date printed on the bottle.

Why is the coconut water clear?

Our Coconut Water is totally clear when we bottle it and only afterwards do some bottles turn pink due to varying levels of antioxidants and interaction with elements, such as light. We do not use thermal pasteurization to process our coconut water or acidify our coconut water (by addition of ingredients like ascorbic acid), so it has a tendency to turn a pink hue. The bottles you purchased have simply not turned pink yet and are still our pure, organic coconut water!

I sent an email to shop@harmlessharvest.com but I haven’t heard back yet.

Our customer service team is at the desk Monday - Friday with the exception of holidays, so if you reach out over the weekend we may not get back to you until after your order processes. Due to increased inquiries, we aim to get back to you within 48 business hours. Please note that sending multiple inquiries will not increase your chances of a quicker response time, so just hang in there and we'll get back to you as soon as we can!

Subscriptions

How does subscription work?
Subscribers save 10% on each order. Select the frequency you’d like for your coconut water deliveries – every 14, 30 or 45 days. 3 days before your order processes, you’ll receive an email reminder about your subscription. Cancel or skip an order through your account, or reach out to shop@harmlessharvest.com at any time with questions about your subscription.
How can I change or cancel my subscription?
You can change or cancel your ongoing subscription by logging into your account here. You can also reach out to us at shop@harmlessharvest.com and we’d be happy to help!
When will I receive my subscription?

Orders are processed Monday-Thursdays, and subscriptions will be processed each month on the date that you first purchased (and in the case of Friday or weekend, on the following Monday). Shipments are sent out within 24 hours of processing, and most orders are delivered within 48 hours of shipment.

You’ll receive an email reminder three days before your order processes each month, a confirmation email when your order processes, and a follow up email with a tracking number once it is out for shipment.

At any point you can also update your subscription details or frequency through your account here or by emailing us at shop@harmlessharvest.com.

My subscription just refilled but I'm not available to receive it or no longer want it.

We always send a reminder email in advance of your next subscription order to prevent this from happening! Once your subscription renewal has been processed, unfortunately we can no longer cancel the order and your credit card will be charged.

Still have a question? Contact us for answers.