FAQ's

Online Ordering

Where do you currently deliver?

We ship to all states in the continental US. 

Can I track my order?

You sure can. You'll get a confirmation email after you place your order, and an update with tracking information as soon as your order has shipped. 

Can I modify or cancel my order?

This one’s tricky because we try to work fast. Please reach out to shop@harmlessharvest.com and we will do our best to accommodate any order modifications or cancellations.

Do you offer refunds?

We want you to love your Harmless Harvest order. If you're not satisfied with your delivery, please contact us at shop@harmlessharvest.com and we will be happy to assist you.

When will my order arrive?

Orders are processed Mondays through Thursdays, and orders placed before 11am Central time will be shipped the day they are received. We are currently experiencing high order volumes and orders may take additional time to process. We will notify you with a tracking number when it has shipped, and packages typically arrive within 48 hours of shipment.

Do I have to be home to receive my delivery?

Nope. Your courier will message you when your order is out for delivery. You can request that your package be left at your door if you aren't home – but we do recommend getting those bottles in the fridge as soon as you can. 


If your courier isn't able to reach you or leave your package for you, please email shop@harmlessharvest.com to coordinate another delivery attempt.

My order has arrived - now what?

Get those bottles in your fridge! Your coconut water should be refrigerated asap to ensure quality and taste. Please consume by the date printed on the bottle.

Your shipping box and bottles (with the label removed) are all 100% recyclable – so get them in the right bin. And don’t forget to tag us in your social posts!

When will you deliver to my area?

We ship to all states in the continental US. If you’re not in our current delivery zones, use our store locator to see where you can find us. 

Be sure to share your email below to get an alert when we’re able to ship to you! 

Subscriptions

How does subscription work?
Subscribers save 10% on each order. Select the frequency you’d like for your coconut water deliveries – every 14, 30 or 45 days. 3 days before your order processes, you’ll receive an email reminder about your subscription. Cancel or skip an order through your account, or reach out to shop@harmlessharvest.com at any time with questions about your subscription.
How can I change or cancel my subscription?
You can change or cancel your ongoing subscription by logging into your account here. You can also reach out to us at shop@harmlessharvest.com and we’d be happy to help!
When will I receive my subscription?

Orders are processed Monday-Thursdays, and subscriptions will be processed each month on the date that you first purchased (and in the case of Friday or weekend, on the following Monday). Shipments are sent out within 24 hours of processing, and most orders are delivered within 48 hours of shipment.

You’ll receive an email reminder three days before your order processes each month, a confirmation email when your order processes, and a follow up email with a tracking number once it is out for shipment.

At any point you can also update your subscription details or frequency through your account here or by emailing us at shop@harmlessharvest.com.

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Still have a question? Contact us for answers.